done55 is committed to providing a safe environment for all users. This page covers the tools, limits and support resources we put in place to help you stay in control.
For most people, betting on a PSL T20 match, an ICC tournament fixture or a UFC main card is a form of entertainment — something to make watching sport a little more engaging. At done55, we want it to stay that way. The moment gambling starts to feel like a financial strategy, a way to recover losses, or something you feel compelled to do regardless of how much it costs, it has moved into territory that needs attention.
Responsible gambling is not a tagline on this page. At done55, it is a design commitment. Deposit limits, loss limits, session timers and self-exclusion are built into your account settings from the day you register — accessible in a few taps, with no support tickets required to activate them. We believe that the fastest path to a protective tool should never have a waiting period.
This page exists for every user — whether you are reading it as a precaution, because you have noticed a change in your gambling behaviour, or because someone you know may need help. Whatever your reason for being here, the information and tools on this page are for you, and they are all in plain English with no jargon to navigate.
The responsible gambling framework described on this page applies to the done55 Platform operated under its international licensing arrangement. Users in cities across Pakistan — Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — access this platform with the same tools and protections, regardless of location.
Every tool below is available in your Account Settings from the moment you register. No waiting. No support tickets.
Set a maximum amount you can deposit per day, week or month. Once your limit is reached, the cashier will not process further deposits until the period resets. Limits take effect immediately when set. Increases require a 24-hour cooling-off period before activation.
Cap how much you can lose within a defined period — daily, weekly or monthly. When your loss threshold is reached, your account will be restricted from placing further bets for the remainder of that period. This tool is one of the most effective safeguards against chasing losses.
Set a maximum duration for each play session. When the timer expires, you will receive an alert — and optionally, the session will close automatically. This is particularly useful for preventing the kind of extended, unplanned play sessions that often accompany problem gambling behaviour.
At intervals you choose, done55 will display a brief summary showing how long you have been playing and how your balance has changed since your session began. These prompts are designed to break automatic play patterns and give you a clear, factual picture of your current session.
Take a short break from the Platform — from 24 hours up to six weeks — without permanently closing your account. During a cooling-off period, you cannot log in, deposit or place bets. The period cannot be reduced or cancelled once started. This is designed for users who need a pause, not a permanent exit.
For users who recognise that their gambling has become harmful, self-exclusion allows you to permanently or long-term close your Account for a minimum period defined by the operator's licensing conditions. Once active, self-exclusion cannot be reversed during the exclusion period. All marketing communications stop immediately on exclusion activation.
Self-exclusion is done55's most protective tool. Once you activate it, your account is closed for the duration you select. During this period:
You can initiate self-exclusion through any of the following channels:
Email self-exclusion requests will be processed within 24 hours of receipt. During this window, please refrain from gambling activity. State clearly in your email that you are requesting self-exclusion, and include your registered username or email address.
done55 has zero tolerance for underage gambling. The minimum age to register and use the Platform is 18 years, or the higher minimum required by the operator's license jurisdiction — whichever is greater. There are no exceptions.
Age verification is conducted at registration and at the point of first withdrawal. Users must submit valid identity documents — such as a CNIC (Computerised National Identity Card) — confirming they meet the age requirement before any withdrawal is processed.
If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling websites, we strongly recommend using parental control software on shared devices. Keeping your account credentials private — never sharing your login details — is your first and most effective line of defence against underage access.
These are common warning signs that gambling may have moved beyond entertainment into harmful territory. Recognising them early is the first step.
Gambling to recover previous losses — known as "chasing losses"
Spending more than you can afford to lose on a regular basis
Losing track of time while gambling — sessions lasting much longer than intended
Neglecting family, social or professional responsibilities because of gambling
Feeling anxious, irritable or restless when not gambling or when trying to stop
Hiding your gambling activity from family members or close friends
Borrowing money — including using Easypaisa, JazzCash or credit facilities — specifically to fund gambling
Believing that a big win is always "just around the corner" after a losing run
Feeling a compulsive urge to gamble even when you have decided to stop
Gambling as a way to escape stress, anxiety or personal problems rather than for entertainment
Read the questions below honestly. This is not a diagnostic tool — it is a personal reflection exercise. If you answer "yes" to three or more, consider reaching out to a responsible gambling support service.
This self-assessment is for informational purposes only. It is not a clinical screening tool. If your answers concern you, please contact the responsible gambling support resources listed on this page or email [email protected] (plain text — not a clickable link).
done55 can restrict or close your account, but for deeper support with gambling-related harm, the following types of resources exist in the operator's license jurisdiction and internationally. Always verify current contact details independently.
done55's internal responsible gambling team is your first point of contact. We can activate limits, process cooling-off periods, initiate self-exclusion and connect you with external support information. Available 24/7 via live chat and email.
[email protected] (plain text)Internationally recognised organisations offer free online counselling and support for people affected by problem gambling. These include Gamblers Anonymous (GA) — a peer support programme active in numerous countries — and Gambling Therapy, which provides free online support globally. Verify availability in your region directly with the organisation.
Problem gambling is closely linked to mental health challenges including anxiety, depression and substance use. If you are in Pakistan, please consider reaching out to a qualified mental health professional or counsellor. The Umang helpline (in Pakistan) provides mental health support — verify current availability directly.
Problem gambling affects the people around you as well as yourself. Support organisations for families of problem gamblers exist in many countries. Gam-Anon is one international example — a support group for family members affected by a loved one's gambling. Verify current availability independently.
Several reputable apps are available to help users track gambling behaviour, set personal budgets and journal mood changes related to gambling. These tools are independent of done55. We recommend searching for "responsible gambling apps" in your device's app store and reviewing user ratings before downloading.
If gambling has created debt or financial hardship, a qualified financial counsellor can help you create a recovery plan. In Pakistan, options include contacting your bank directly to discuss repayment structures. State Bank of Pakistan's consumer protection resources may also provide relevant guidance — verify current details independently.
Six structural commitments — not just policy statements — that define how responsible gambling works at done55.
Self-excluded users are removed from all promotional email lists, SMS lists and in-platform notifications immediately on exclusion activation. This suppression remains in place for the full exclusion period with no manual override.
All done55 marketing and communication frames gambling as a form of entertainment, never as a source of income, investment strategy or financial solution. We do not make claims about winning probabilities in our promotional materials.
Protective limits — deposit, loss and time — take effect immediately when set. There is no processing delay, no queuing and no support step required. We deliberately make it faster to set a limit than to increase one.
done55 monitors account activity for patterns associated with problem gambling — such as frequent session extensions, large loss sequences and rapid deposit cycling. Where these patterns appear, a responsible gambling check-in may be triggered.
A separate responsible gambling email channel — [email protected] — ensures that support requests related to gambling harm are handled by trained team members rather than general customer service staff. Response target: within 24 hours.
done55's responsible gambling policies and tools are reviewed regularly against the operator's licensing standards. Where new protective tools become technically available, done55 commits to assessing their implementation as a priority alongside product development.
Explore done55's full platform knowing that responsible gambling tools are built in from the start. Visit the homepage, review the FAQ or read our full Terms & Conditions.