Everything you need to know about done55 — from setting up your account and making deposits, to understanding bonus terms and staying safe while you play.
Contact our support team. Email (plain text):
[email protected]To register on done55, click the Sign Up button on the homepage and complete the registration form with your full name, date of birth, email address and phone number. You must be at least 18 years old. Once submitted, you will receive a verification email — confirm it to activate your account and access the full platform.
No. done55 strictly permits one account per person. Multi-accounting — creating additional accounts to claim extra bonuses or avoid restrictions — is a breach of the Terms and Conditions. Any duplicate accounts discovered will be closed immediately and associated balances may be forfeited. If you have lost access to your original account, contact support at [email protected] (plain text — not a link).
done55 requires identity and age verification before processing your first withdrawal. You will typically need to submit your CNIC (Computerised National Identity Card) or passport — both sides — a selfie holding the document, and proof of your payment method. Documents must be clear, unedited and uploaded through the secure HTTPS verification portal in your account.
On the login screen, click Forgot Password and enter your registered email address. done55 will send a secure reset link to that address within a few minutes. Check your spam folder if it does not appear in your inbox. The reset link expires after a short window, so use it promptly. If you continue to have trouble, contact live chat support.
done55 is an English-language information and betting platform designed with Pakistani users in mind. However, done55 does not hold a Pakistani gambling license and does not operate from a Pakistan-based office. Online gambling may be restricted under the Prevention of Gambling Act, 1977. Users are solely responsible for ensuring they comply with the laws applicable in their location before participating.
The minimum age to register and use done55 is 18 years, or the higher minimum required by the operator's license jurisdiction — whichever is greater. Age is verified during the KYC process using your CNIC or passport. Accounts found to belong to persons under the minimum age are closed immediately and all associated funds are withheld pending review.
The payment methods available depend on your region and the options shown in the live cashier at the time of deposit. done55 references familiar Pakistani payment channels — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — for context only. Their mention does not imply that these providers endorse or support gambling. Always check the cashier for currently supported options.
Minimum deposit amounts are determined by the payment method selected and may vary. Check the cashier at the time of deposit for the specific minimum shown for your chosen channel. Amounts are typically displayed in the account currency. For Pakistani users, illustrative PKR figures may be referenced in the cashier, though the actual figure depends on current live settings.
Withdrawal processing times depend on the payment method used and whether your KYC verification is complete. Once approved by done55's finance team, transfers are typically initiated within 24 to 72 hours. Delivery to your bank account or wallet may take additional time depending on your payment provider's processing schedule. done55 is not responsible for delays caused by third-party payment systems.
The most common reasons for a withdrawal delay on done55 are incomplete KYC verification, outstanding wagering requirements on bonus funds, a pending AML review, or a mismatch between your registered account details and your payment method. Log in to your account to check the status, or contact support at [email protected] (plain text — not a link) with your withdrawal reference number for a direct update.
No. done55 only processes withdrawals to a payment method that has been verified as belonging to the account holder. Sending funds to a third-party account or a different payment method than the one used for deposits is not permitted. This policy exists to protect users against fraud and to comply with anti-money laundering obligations.
done55 does not charge a platform fee for standard deposits or withdrawals, but third-party payment providers may apply their own transaction fees or currency conversion charges. These charges are outside done55's control. Check the cashier for any fee indicators before confirming your transaction, and review your payment provider's terms separately.
done55 covers a wide range of sports markets, with a strong focus on cricket — including PSL T20 franchise matches, ICC tournament fixtures, bilateral series and domestic competitions relevant to Pakistani fans. Additional sports available include football, tennis, basketball, and combat sports like UFC and boxing. Live in-play betting is available on selected markets.
Live in-play betting lets you place bets on a match after it has started, with odds updating in real time as the game progresses. For example, during a PSL T20 game you can bet on the next wicket, the next over's run total or the match winner mid-innings. Odds shift quickly during live play, so place your bets promptly once you have made your decision. Some markets may be suspended briefly during key moments.
done55 offers a range of casino-style games including online slots, live dealer games such as live roulette, live blackjack and live baccarat, as well as virtual table games and speciality titles. The live casino section features real dealers streamed in high definition. Game availability depends on the provider library active in your region at the time of access.
RTP stands for Return to Player — the theoretical percentage of wagered money a slot game is designed to pay back over a very large number of spins. For example, a game with 96% RTP returns PKR 96 for every PKR 100 wagered on average over millions of rounds. RTP is a long-run statistical measure; it does not guarantee individual session results. Higher RTP means better theoretical odds over time, but variance (volatility) also affects your experience significantly.
done55 displays odds in decimal format by default. The odds number represents your total return per unit staked — so odds of 2.50 on a PKR 1,000 bet would return PKR 2,500 total (PKR 1,500 profit plus your PKR 1,000 stake). Higher odds indicate a less likely outcome according to the market. You can switch between odds formats in your account settings.
The welcome bonus is a promotional offer for new done55 registrations, typically matching a percentage of your first deposit up to a stated amount. To claim it, register a new account and make a qualifying deposit through the cashier. The bonus is credited automatically or via a promo code depending on the active offer. Always read the specific bonus terms — including wagering requirements, minimum odds and expiry window — before opting in.
Wagering requirements specify how many times you must bet the bonus amount before any winnings derived from it become eligible for withdrawal. For example, a PKR 5,000 bonus with a 20x wagering requirement means you must place PKR 100,000 in total qualifying bets. Not all games contribute equally — slots often contribute 100% while live casino tables may contribute less. The specific contributions are listed in each offer's terms.
No. Bonus funds and any winnings generated from them cannot be withdrawn until all wagering requirements for that bonus have been fully met. Attempting to withdraw before completion will typically result in the bonus and associated winnings being forfeited. Your real-money balance (deposited funds not tied to bonus play) is generally withdrawable at any time, subject to verification and standard processing checks.
Yes. All done55 bonuses carry an expiry window stated in the individual offer terms. If the wagering requirements are not met before the expiry date, the bonus and any associated winnings are forfeited automatically. Expiry periods typically range from 7 to 30 days depending on the promotion type. Check your active bonuses section in your account to see remaining time on any bonus you have claimed.
Log in to your done55 account and navigate to Account Settings, then select Responsible Gambling. From there you can set daily, weekly or monthly deposit limits and loss limits. Protective limits take effect immediately when set. Increasing an existing limit requires a 24-hour cooling-off period before the higher limit becomes active. These tools are provided to help you stay in control of your gambling activity.
Self-exclusion is a formal request to have your done55 account closed for a defined period during which you cannot log in, deposit or place bets. It is the most protective tool available and is intended for users who believe their gambling has become harmful. You can request self-exclusion through Account Settings, via live chat, or by emailing [email protected] (plain text — not a clickable link). Once active, self-exclusion cannot be reversed during the exclusion period.
done55 uses TLS encryption for all data transmitted between your browser and the Platform, and encrypts sensitive data — including KYC documents and payment details — at rest. Access to your data is restricted internally on a strict need-to-know basis. done55 does not sell your personal data to third parties. For full details on how your information is collected, used and protected, please read the done55 Privacy Policy.
If you suspect that someone has accessed your done55 account without your authorisation, change your password immediately using the account settings, then contact done55 support via live chat. Report the suspected breach to [email protected] (plain text — not a clickable link) with as much detail as possible. Enable two-factor authentication from your security settings to prevent future unauthorised access. done55 will investigate and, if necessary, freeze the account pending review.
A quick look at what makes done55 a platform worth using for Pakistani sports fans and casino players.
PSL T20, ICC tournaments, bilateral series and more — done55 keeps cricket at the centre of its sports betting market, reflecting what Pakistani fans actually follow.
Deposit limits, loss caps, session timers and self-exclusion are all available from day one in your account settings — no waiting, no support ticket required.
Wagering requirements, expiry windows and game contribution rates are published in full with every offer. done55 does not hide conditions in footnotes.
TLS encryption in transit, encryption at rest for sensitive documents, and a strict no-sale policy for personal data. Your CNIC and financial details are handled with care.
High-definition live dealer tables and hundreds of slot titles from certified providers — accessible alongside sports betting from a single done55 account.
Live chat and email support are available around the clock. A dedicated responsible gambling channel — [email protected] (plain text) — handles welfare-related requests separately from general queries.
If you did not find your answer here, visit the homepage, check our detailed policy pages, or reach out to the support team directly.